At Sha Ceylon, we strive to provide our customers with the best shopping experience possible. To ensure transparency and clarity, we have outlined our shipping and return policies below.

Shipping Information:

1. Shipping Zones:

• We currently offer shipping services within Sri Lanka.

2. Delivery Time:

• Orders are processed within 1-2 business days.
• Delivery times may vary depending on your location and shipping method selected during checkout. Please refer to the estimated delivery times provided at checkout.

3. Shipping Charges:

• Shipping charges are calculated based on the weight and dimensions of your order, as well as the shipping destination.
• We offer free shipping on orders above a certain amount. Details can be found during the checkout process.

4. Tracking Your Order:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

Return & Exchange Policy:

We want you to be completely satisfied with your purchase from Sha Ceylon. If you are not satisfied for any reason, you may return or exchange eligible items following these guidelines:

1. Return Eligibility:

• Items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Returns must be initiated within 14 days from the date of delivery.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at [email protected] or call us at (077) 318 1777. Provide your order number and reason for the return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a Sha Ceylon error or a defective product.

4. Refunds & Exchanges:

• Refunds will be processed once we receive and inspect the returned items. Please allow 5-7 business days for the refund to be processed.
• Exchanges for a different size or color of the same item are subject to availability. If the desired item is unavailable, a refund will be issued.

5. Final Sale Items:

• Some items, such as clearance or sale items, may not be eligible for returns or exchanges. Please check the product description for details.

For any further questions or assistance, please don’t hesitate to reach out to us at [email protected] or (077) 318 1777. We are here to assist you with your shopping experience at Sha Ceylon.